Our Terms & Conditions

Prices shown on this website

Any prices shown on this website are our best effort estimates based on the information you have given us and our data.

The prices are not a commitment to carry out the work at the estimated price.

One of the Plumbing Bristol team will assess the work required and provide a formal quote before carrying out the work. You have the right to cancel the work any time before the work is actually carried out, though in some cases a cancellation charge may apply (see section 3 below).

  1. Job booking, cancellation and charges


The process for booking a Plumbing Bristol is as follows:

  • You enter a description of the job you need doing and based on this information we will provide an initial price estimate and, if acceptable to you, will then send our Plumber to do the work for you.
  • When our Plumber arrives at your property, he will assess the job and provide you with a quote
  • If you accept the quote they will then carry out the work

Diagnostic fee

We always try our best to provide customers with a fixed price before starting work in any property, but sometimes this is not possible over the phone. Below you can find our hourly service and emergency call out rates.

First hour emergency is £120 followed by:

Monday to Friday – 9:00am – 4:00pm – £70ph.
Monday to Friday – 4:00pm – 11:00pm – £80p/h
Saturday – 9:00am – 4:00pm – £80ph.
Sunday & Bank Holiday – 9:00am – 4:00pm – £90ph.

Hourly rates are charged to the nearest half hour excluding the first hour, out of hours, weekends & Bank Holiday’s.


If you need to reschedule your job just call us or send us an email asap. Once you’ve agreed another time, we will be able to change the date and time and send you an updated booking confirmation.

Cancellation and charges

You can cancel the job at any point of this process, but if you cancel the job after accepting the quote you may be charged either a cancellation charge, reasonable costs for work already carried out or materials already purchased and a restocking fee.

To cover any reasonable inconvenience to the Plumbers, a cancellation charge will also apply if the Plumber cannot gain access to your premises. In this case, they will call you and wait a minimum of 10 minutes, but leave if they still cannot get access after this time.

Quality checks

From time to time we may ask an independent third party to quality check the work completed by Plumbing Bristol to ensure it is safe and conforms to the latest regulations and standards.

If we choose to quality check the work our Plumber has done on your property, we will pass your information to our trusted third party to get in touch to arrange a suitable time to visit you. You are under no obligation to agree.

  1. Payment

Once the work is completed, you should make payment as soon as possible either with Bacs, Cash or via Paypal using the link we email to you.

Any payments made through this service are made using a trusted third party – PayPal company.

You should only pay for the work through a payment request from plumbingbristol.org. The link will be sent to you on completion of the work.

3.Getting into your property

Plumbing Bristol will only work on your property if there’s someone 18 years old or older there at all times during the visit.

It’s your responsibility to give them access to your property. If they can’t get access they won’t be able to complete the work and it’s then up to you to arrange another appointment with Plumbing Bristol.

  1. 12 month guarantee

The work carried out and the parts supplied and fitted by Plumbing Bristol are guaranteed for a period of 12 months from the date the work is completed, unless you are notified otherwise by us, for example if the job is just a temporary fix. We cannot guarantee parts that you supply yourself.

If anything should go wrong, you must first contact the original Plumber who carried out the job. They must be given a reasonable opportunity to resolve any issues first. If they are not available in a reasonable timescale, then we will find another Plumber for you.

  1. Complaints

If you wish to make a complaint about the work, you should in the first instance contact Plumbing Bristol directly to try to resolve the issue. If you are unable to get in touch with Plumbing Bristol in a reasonable timescale, please get in touch with us through our Get in touch page and we will do our best to help.

  1. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any matter that we cannot exclude or limit as a matter of law.

We provide the website free of charge and on an “as is” basis. We introduce customers to tradespeople to provide the services described on the website, and are not responsible or liable for the end services that are provided.

Therefore, to the extent permitted by law, (a) we disclaim any warranties, express or implied, and (b) other than as set out above, we are not liable for any loss or damage — direct or indirect and whether arising in contract, tort, or otherwise — even if we have been advised of the possibility of this loss or damage.

These limitations don’t affect your statutory rights under the Consumer Rights Act 2015, if applicable and any laws that replace it. If you want independent advice about your rights, you can speak to Citizens Advice or Trading Standards.

  1. If we need to talk to you

From time to time, we might need to contact you about your job request or booking. We’ll normally do that over email, which is why we need a valid email address from you if you agree to take a service through us.

  1. If you need to talk to us

You can contact us through our Get in touch page on the website

  1. Changes to terms

We have the right to remove any service on our website at any time; we may also change the price estimates of the services. We don’t have to give any notice, and if we do remove a service, we won’t be responsible to you.

We also have the right to change these terms and conditions at any time, for example if we change our processes or if there are changes to laws or regulations which require us to update them. The terms and conditions applying to your use of the service will be those in force at the time you request our Plumber.

  1. Intellectual Property rights

The copyright, trademarks and all other intellectual property rights in the material contained on this website belong to us or their licensed owner. This includes database rights, design rights, rights in know-how, rights in inventions (whether registered or unregistered), patents and all rights to apply for registration.

You are permitted to use this material or content only as expressly authorised in writing by us or our licensors. You will not, and you will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content. If you become aware of any such distribution or commercial exploitation, you agree to notify us immediately.

  1. Jurisdiction and laws

The services described on this website are only available in Bristol and Bath (unless we’ve said otherwise) and these terms and conditions are bound by the laws of England

  1. Monitoring phone calls and emails

We may monitor and record our calls and emails, so we can find out where we need to improve and check we’re keeping to our normal practises and procedures.